Terms and Conditions

INTRODUCTION

This website, www.thesimplelunchbox.com.au is owned and operated by Bree Jenner, trading as The Simple Lunchbox ABN 19 989 162 029. If you have any questions or need further information, please contact Bree at hello@thesimplelunchbox.com.au

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand.

When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you do not accept this agreement, you should not continue to visit this website or purchase from me.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to my products or services. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

WEBSITE CONTENT DISCLAIMER

On this website you will find blogs, instructions for functional testing, hints and tips on health and wellbeing. This information is provided solely for your education and personal development.

CONTENT POLICY

I take a lot of care in providing valuable information, but I cannot be responsible for the use that you make of that information. Please understand that generalised naturopathic information is never a substitute for an individual Naturopathic consultation tailored to your personal situation.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials or promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know at hello@thesimplelunchbox.com.au.

I may modify the content provided on this website at any time, including altering or deleting it without notice.

VISITOR RESPONSIBILITIES

The content of this website is provided for a generalised purpose only and it is expected that you take responsibility for your own health, safety and wellbeing. It is imperative to use your common sense when accessing online health advice as the content may not be applicable to your circumstances.

If you are unsure about any of the content concerning your health, please book a consultation for individualised, professional advice before acting on any of the information provided in this website.

DOWNLOADS

While I take every care to ensure your content is safe, I am not responsible for viruses, other technologically harmful material or any other damage which might occur as a result of downloading material from my website. It is the visitor’s responsibility to maintain adequate and up to date internet security.

EXTERNAL LINKS

I may provide links from my website to external sites for your information purposes. Concerning these links, I have no control over and am not responsible for the content of any external sites.

THIRD PARTY ADVERTISEMENTS

For any third part advertisements, I am not responsible for the content of any advertisements that are displayed and have no part in or responsibility for any transaction entered into between you and the advertiser.

DISCLAIMER FOR SERVICES

There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly stated.

I offer:

Complimentary 15 Minute Chat – a free 15-minute chat allowing you to learn more about the services I offer and to determine whether the therapeutic relationship is a good fit. Please note no specific health advice or treatment will be provided in this call. This Chat may be taken in person, via phone or Zoom.
Initial consultation – a 60-minute initial consultation generally provides an in-depth case taking aimed at addressing your presenting complaint including a treatment plan and discussing any relevant referrals, pathology and/or functional testing. This consultation may be held in person or online via Zoom.
Follow-up consultation – a 30-45-minute consultation provides an assessment of the previous treatment plan and any applicable amendments as required along with potential pathology and/or functional testing results and interpretation. This consultation may be held in person or online via Zoom.

My intention in offering these services is to empower you through individualised education on your health, provide professional advice and high-quality products to collaborate with you on your journey towards improved vitality.

MY QUALIFICATIONS

I am a degree qualified Naturopath from the Endeavour College of Natural Health, and graduated in 2014.

PROVIDER RESPONSIBILITY

I am a member of the Australian Natural Therapists Association (ANTA) and they require a minimum number of CPD hours to ensure our skills are kept up to date. In addition, I research the latest developments in Naturopathy, taking all reasonable care and due diligence and committing to best practice to provide the highest quality of care to my clients.

CLIENT RESPONSIBILITY

As a client of my clinic, it is your responsibility to be open and honest with your current health and health history including disclosing all pharmaceutical medication, diet, supplements and herbs that you are taking. It is also in your best interest to follow the prescribed treatment plan as per the instructions as agreed with me unless unforeseen circumstances arise.

These unforeseen circumstances include any adverse reactions to your diet, supplements or herbs. If this occurs, please cease consuming the food/supplement/herb and ensure you inform me immediately. If your reaction is life threatening or an emergency, please contact emergency services or go to your nearest hospital immediately.

Please note your treatment plans are individualised and therefore, should not be used as health advice for anyone other than yourself.

IMPORTANT INFORMATION

Naturopaths do not prescribe or offer advice on pharmaceutical medication as it is outside of our scope of practice, therefore, you will be advised to go back to your GP/specialist who prescribed your medication if you have any questions. We also do not perform surgeries or other invasive techniques.

Naturopaths do not diagnose diseases. Therefore, you will need to visit your GP/specialist for a diagnosis. However, we can support you in your health treatment from a natural health perspective after your diagnosis or to simply improve your vitality.

In addition, Naturopaths do not treat emergency medical conditions and you will be advised to go to the nearest hospital if you require this treatment.

When working with more than one healthcare professional, it is important to be transparent with each professional about medications, supplements and herbs you may be taking. This encourages an atmosphere of collaboration and minimises the risks of drug/herb interactions ensuring you receive the best possible healthcare.

WAIVER OF LIABILITY

I do not make any guarantees or warranties about the accuracy of any material displayed on this website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.

While I make all reasonable efforts to ensure that my services meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

COPYRIGHT

You may store, print and display the content supplied solely for your own personal use. Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

You may link to my home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists.

If you are a student participating in my training, course content may be printed or downloaded to a local hard disk for your personal and non-commercial use only. You must not provide extracts of any course content to anyone else under any circumstances.

PAYMENT TERMS

I accept payment by bank transfer, online payments via Square and in clinic payments also via Square. The security policy regarding your credit card details and account information for third party provider Square is provided on their website for more information. Please also see the security policy for Vital.ly, Ariya, Oborne and Metagenics where products are supplied through this third-party supplier.

Payment for consultations are made online when booking your appointment and payment for any additional supplements and herbs is made in clinic at the time of your appointment or directly via a relevant third party supplier.

DELIVERY AND SHIPPING

Delivery of services are provided in person via my clinic in Heathmont or online via a zoom call. Confirmation of appointments will be sent after you book an appointment via email and SMS. For in clinic consultations please ensure you wear clothes where the sleeves can be rolled up to take blood pressure and clothes which allow your stomach to be exposed for gastrointestinal complaints for palpation (with your consent).

For prescribed products, practitioner-only products can be purchased via Ariya Health, Vital.ly, Oborne Health and Metagenics, and sent directly from their warehouse to your home. The packaging of these products and the delivery is the responsibility of these third party distributors, however, if you have any issues with the delivery please report this to me for fast resolution. My distributors also ship to a number of different destinations overseas. Shipping fees will be passed on from the third-party distributors.

APPOINTMENT POLICIES

I will endeavour to ensure your appointment goes ahead as scheduled and appreciate that you also show me the same respect. I, therefore, require notice of at least 24-hours for any changes to your appointments. 100% of the consultation fee will be charged for missed appointments without prior notice except in emergency situations and exceptional circumstances that are beyond your control. These exceptional circumstances will be determined at my discretion and may result in the rescheduling of your appointment.

REFUND POLICY & CONSUMER GUARANTEES

I do not offer refunds for change of mind, so clients are encouraged to consider carefully whether a purchase is right for them before they make their payment. If you have any concerns about the service that I offer, please contact me as your satisfaction as a consumer is important to me.

If a product is no longer available due to it being out of stock, discontinued or if you cannot fulfil the order in a reasonable time a full refund will be offered.

For products that have been sent to you with any minor defects, the wrong product is supplied from the warehouse or minor damage occurring in transit please either contact the supplier directly if you have ordered through them or contact me immediately so we can rectify the issue.

For any technical issues including electronic downloads, expiry of links, issues with access to my online patient management system or internet connection issues, please report this to me immediately so we can either resolve the issue or reschedule the appointment if required.

If I am unwell and unable to attend the appointment, you will be offered to reschedule the appointment to a convenient time.

If you feel that there is any problem with my services, please let me know within 24 hours. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:

– replacing the goods or providing the services again; or

– if I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

RESPECTFUL COMMUNICATION

I reserve the right to delete any comments on my website or social media accounts which is rude, offensive or which I deem to be unacceptable. Please keep your interactions with me, or anyone else interacting with my material, respectful and kind.

DISPUTE RESOLUTION & JURISDICTION

If either of us have any concerns arising out of these terms, your use of my website or my provision of products or services, we agree that we shall communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute by negotiation and discussion.
To notify me of your concerns please email Bree at hello@thesimplelunchbox.com.au.
If the dispute is not resolved to your satisfaction, you can contact my association Australian Natural Therapists Association (ANTA) with details provided on their website https://www.australiannaturaltherapistsassociation.com.au/Public/About_Us/Complaints/Public/About_Us/Complaints_Handling.aspx.
This agreement is subject to the governing law of Victoria. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.